Timeless Gifts specialize in personalised gifts. We have a fantastic selection of gift ideas for that someone special, to include wood photo frames, ceramic mugs for Mums, keyrings and silver plated cufflinks for Dad, engraved whistles for the adventurous football coach and gorgeous oak wooden photo cube boxes to keep your treasures.
All occasions have been considered, from Birthdays, Weddings, Christenings, Anniversaries and Graduations and not forgetting your guests making them perfect for your Godmother, Godfather, the Bride, Groom, Usher, Page Boy, Best Man, Father of the Bride plus many more..
Timeless Gifts offers free delivery on all orders
Due to most of our orders being personalised it means the dispatch for these items are between 24 hours and 7 working days depending on the level of personalisation and the type of product. As you can imagine personalising some products takes longer than others. For this reason we recommend that you order your gift with plenty of time before you need it this way you will be sure that the item gets to you in time.
Our normal working hours are Monday to Friday 9am to 5pm. We only process and dispatch orders during these timescales.
As a guide:
Dispatched within 24 hours: Non personalised items, Cards and selected Mugs
Dispatched within 1- 3 days: Engraved, Printed items and Embroidery
Dispatched with 3 - 5 days: Ceramic and Printed Glass
Once items have been produced they are dispatched using Royal Mail 48 Hour Delivery Service
Returns are not possible for personalised items unless the error as made by us
Terms & Conditions
Terms & Conditions
Can I get a product sent out without personalisation?
This depends on the product. Most of our products are unique and therefore require personalisation. We also sell some non-personalised products. The individual product descriptions will tell you what's what.
Can I make any changes to the personalisation once I have checked out?
Sadly not. We run an automated process that sends the information directly to our manufacturing system. But don't worry, you'll get the chance to review your personalisation details before you complete your checkout. Please check carefully!
What is your returns policy?
Engraved goods are bespoke and in most circumstances, we are unable to accept returns. However, we are always willing to take each case on its own merits, so please contact us if you wish to return an item. Any faulty goods carry the standard manufacturer's warranty and can be returned. Please notify us of any faults within 7 days to receive a replacement or full refund. All goods sent out are photographed to guarantee quality and any deliberate tampering or damage to an item will not be met with a refund.
How long will it take to have my goods delivered?
We aim to dispatch all personalised goods within 3-4 working days.
I have received a broken item
All of our products are securely packaged before being dispatched from the workshop. However, on the rare occasion items can be damaged whilst in transit. Should you have received a broken item please do contact us as soon as possible.
We will require a photo to be emailed over to us so that we can take up an insurance claim with Royal Mail. A replacement will be re-sent once we have looked into the claim and gone through the necessary procedure with Royal Mail. Should your order be urgent we will do everything we can to speed this process up.
Do we ship internationally?
At this moment we only ship within the U.K
I don’t want to write my message in English, can I write it in another language? And can I use special characters, too?
We’re hoping to offer special characters and symbols (such as accents on letters) in the future, however this isn’t something our system can support at the moment.
We suggest using English language for your personalisation as the characters can definitely be printed and engraved on to our gifts.
Can you gift wrap the product for me? And include a gift message?
Most of our orders are sent with a delivery note, which you’ll find inside your parcel, however it’s not a gift message. The delivery note is printed with the contents of the parcel, the recipient’s name, and the sender’s name. There aren’t any prices on the delivery note.
As some of our gifts are sent from locations other than our main warehouse, we can’t guarantee that every parcel will have a delivery note inside.
Unfortunately, we don’t offer a gift wrapping service
Show that special someone in your life how much you care with our ever-expanding range of personalised gifts for all occasions.
Sometimes cute, sometimes quirky, but always quality made and customised with the name of your friend, family member or even your favourite pet, you'll be spoiled for choice with out selection of exciting gift ideas.
Wonderful Wedding Presents
Adding a unique personal touch to the happy couple's magical day, we've got all your personalised wedding presents under one roof, whether you're looking for the perfect gift for the Bride and Groom, or you're the ones tying the knot and looking to treat your Bridesmaids, Best Man or other members of your wedding party with a one of a kind present, you'll find everything you need and more.
Elegant Engraving for Every Event
From Christenings to Graduations, via ll those important Birthdays and memorable moments that make life worth smiling about, we're proud to offer a vast array of personalised gifts for all ages.
To add that certain something extra to your next order, we offer exceptional quality engraving and professional printing on all our products, guaranteeing a gift that's as special and unique as the loved one you're giving it to.
Glassware, Ceramic, Wood, Metal, you name it, we can personalise it.
All New Products All The Time
Like the passing of the seasons, trends change over time, making sure we're not left out in the cold when the hottest new gift ideas become available, we're always adding to our collection of personalised gifts and home accessories, often offering completely new products before anybody else.
Fun and Fabulous Gifts on Their Way to you
Our personalised gifts take as little as one to four days to produce to the kind of outstanding quality you deserve. As soon as they're ready, your items will be sent out Free of charge.